The Importance of Information, Collaboration and Technology to Supply Chain Success

• End-to-end thinking
• The customer-interface
• How to work with technology
• Supply chain metrics

Connecting Your Supply Chain End-to-End

• Retail integration example from source location to retail shelf
• Workflow processes
• Process Mapping techniques
• Measurement and improvement techniques
• WORKSHOP: Tools to enable integration

Managing Product Flow

• Network planning for product success
• Channel evaluation
• Sales and Operations planning

Managing Information Flow

• Data evaluation – one version of the truth
• Application systems design
• Supply chain architecture and infrastructure
• Investment choices and priorities

Directing Change and Behaviour

• Prioritization of current business challenges
• ‘Programs’ vs. ‘Projects’
• Organization and methodologies to succeed
• Key leadership, risk and implementation issues