Successfully Coaching and Mentoring Individuals and Teams
1. The Manager’s Changing Role in Training and Coaching
- The Manager as Coach
- Balancing individual and corporate goals
- Defining the expectations of employees
- Seeing coaching as a core competency of leadership
- The “two-bucket” philosophy and practice of motivation
2. Coaching Styles for High Performance
- Alternative styles of coaching
- When to use each style: situational analysis
- Adjusting your style to suit the competence and maturity of your associates
- The seven attributes of great coaches and how they apply every day
- Create “shining eyes” through engagement
- Relationship building strategies
- The impact of of high expectations
3. Developing High-Potentials Through Mentoring
- Starting with a plan
- Contracting for success
- Balancing the needs of the protege with those of the organization
- Increasing ownership for performance and carrier improvement
- Setting stretch goals
- Using new performance measures to increase accountability
4. Introducing Mentoring Programs
- The purpose and payoff of mentoring
- Program best practices
- Avoiding the pitfalls of most mentors
- Matching mentor and protégé
- Characteristics of the ideal mentor
- Three alternative mentor strategies
5. One-to-One Mentoring
- Structuring your meetings for success
- Establishing process parameters
- Forms/procedures to stay organized
- Using the “puppy principle” to start your mentoring meeting
- Helping employees solve their own problems
- The perfect mentoring meeting
- The three strategies that make your advice palatable
6. People Development: Training and Learning
- Developing a learning plan to align with core competencies
- Customizing your learning plan based on learning styles
- Eleven learning opportunities
- Identifying self-directed learners
- Setting up a self-directed learning team
- Picking skills that will reinforce core competencies
- Implementing and monitoring customized learning plans
Bonus Learning Materials
As part of the program, you will receive:
- A pragmatic workbook with a number of forms you can use to set-up a formal coaching and performance improvement program with staff
- A copy of Cy Charney’s book Just-in-Time Managment
- Electronic copies of all the coaching and mentoring tools