1. The Manager’s Changing Role in Training and Coaching

• The Manager as Coach
• Balancing individual and corporate goals
• Defining the expectations of employees
• Seeing coaching as a core competency of leadership
• The “two-bucket” philosophy and practice of motivation

2. Coaching Styles for High Performance

• Alternative styles of coaching
• When to use each style: situational analysis
• Adjusting your style to suit the competence and maturity of your associates
• The seven attributes of great coaches and how they apply every day
• Create “shining eyes” through engagement
• Relationship building strategies
• The impact of of high expectations

3. Developing High-Potentials Through Mentoring

• Starting with a plan
• Contracting for success
• Balancing the needs of the protege with those of the organization
• Increasing ownership for performance and carrier improvement
• Setting stretch goals
• Using new performance measures to increase accountability

4. Introducing Mentoring Programs

• The purpose and payoff of mentoring
• Program best practices
• Avoiding the pitfalls of most mentors
• Matching mentor and protégé
• Characteristics of the ideal mentor
• Three alternative mentor strategies

5. One-to-One Mentoring

• Structuring your meetings for success
• Establishing process parameters
• Forms/procedures to stay organized
• Using the “puppy principle” to start your mentoring meeting
• Helping employees solve their own problems
• The perfect mentoring meeting
• The three strategies that make your advice palatable

6. People Development: Training and Learning

• Developing a learning plan to align with core competencies
• Customizing your learning plan based on learning styles
• Eleven learning opportunities
• Identifying self-directed learners
• Setting up a self-directed learning team
• Picking skills that will reinforce core competencies
• Implementing and monitoring customized learning plans

Bonus Learning Materials

As part of the program, you will receive:

• A pragmatic workbook with a number of forms you can use to set-up a formal coaching and performance improvement program with staff
• A copy of Cy Charney’s book Just-in-Time Managment
• Electronic copies of all the coaching and mentoring tools