Six Sigma Green Belt for Service Organizations
1. Introduction to Six Sigma and DMAIC (Define, Measure, Analyze,
Improve, Control)
Completing the DEFIN E phase and Planning a Six Sigma Project
- Introduction to Six Sigma & the DMAIC methodology
- Writing effective problem statements
- Assessing Voice of the Customer (VOC)
- Introduction to the CT-Tree (Critical To)
- Incorporating “Lean Thinking” into Six Sigma projects
- Creating a SIPOC (Supplier, Input, Process, Output, Customer) map
2. Establishing ‘Winning Conditions’ and Launching Your Project
Project Launch and Effective Facilitation Skills
- Project Charters and Leading Successful Six Sigma Projects
- Launching the project with your team
- Understanding the impact of process variation
- Mapping the process
- Assessing process risk with Failure Mode and Effects Analysis
- Cause and Effect diagrams
- Team voting techniques
- Pareto charts and focus on the “vital few”
3. Introduction to Basic Statistics and Data Collection
Completing MEASURE Phase of Six Sigma Projects
- Introduction to basic statistics
- Descriptive statistics and histograms
- Graphical analysis techniques
- Introduction to inferential statistics
- Identifying the “hidden factory” of rework
- Data collection planning and execution
- Analyzing for process control and stability
4. Developing Profound Process Knowledge Using Powerful Analytical Tools
Completing the ANALYZE Phase of Six Sigma Projects
- Assessing process capability (Yield, DPMO, Sigma)
- Generating and interpreting scatter plots
- Performing simple linear regression
- Introduction to hypothesis testing
- Conducting hypothesis tests to explore process behaviour
5. Completing Your Successful Six Sigma Project
Completing the IMPROVE & CONTROL Phases of a Six Sigma Project
- Completing your analyses
- Assessing, ranking and selecting solutions
- Implementing and sustaining improvements
- Process control plans and reassessing capability
- Successful closure of a Six Sigma project
Please Note: Participants are required to bring a laptop computer for the duration of the program.
