1. Dynamic Employee Engagement in Times of Change (1 Day)

• Develop a mindset that increases staff engagement
• Learn the levers that have the highest impact on employee morale and engagement
• Understand the contribution organizations, senior managers, local managers and staff make to employee engagement

2. Negotiation and Collaborative Management Techniques (1 day)

• How and when to use the four different ways of negotiating
• How to remain focused and confident in difficult situations
• How to prepare for negotiations and collaborative outcomes
• Teaching tool: Negotiating Style Profile

3. Leadership Skills for Engaging Others During Change (2 days)

Improve your ability to diagnose the forces necessitating change, as well as how to effectively communicate and influence others to ensure shared commitment to the change.

• Understanding how people respond to change and strategies for overcoming resistance and engaging key stakeholders
• Communicate difficult change news in a way that engenders trust and commitment
• Reconciling polarized viewpoints when implementing changes mandated from above

Sharpen your interpersonal skills in order to be an effective change agent and be able to maintain harmony in the work place.

• Leveraging your strengths and “borrowing” from broader interpersonal skills that you may not be utilizing
• Influencing positively without the use of authority to get results and preserve working relationships
• Building partnerships and gaining support for your recommendations to more senior management and Council
• Teaching tool: Strength Deployment Inventory (SDI)

4. Managing with a Vision for Performance (1 day)

• Understanding how the public sector is perceived and what can drive positive change
• Laying the foundation for a high-performance, high-morale organizational culture
• Setting the right context for individual and team effectiveness, and learning critical people tactics
• Teaching tools: Performance Management Situation and Sources of Power