Municipal Leadership 2: Achieving Operational Excellence

  • Understand the connection between the Big Picture strategic plan and how to ensure your department is aligned with the corporation’s strategies.

    Cultivate your political acuity as we delve into techniques that will ultimately help meet the needs and expectations of elected officials and their political staff.Learn the tools and techniques of program evaluation to assess the effectiveness and efficiency of municipal services and discover ways to improve results and value for money.

    This course is a module of the Masters Certificate in Municipal Leadership program. Depending on your needs, you can take this course as a stand-alone program, working towards the full Masters Certificate if all modules are completed within three (3) years or register for full certificate program and save on your tuition.

    Who Should Attend

    This program will benefit managers at all levels in the municipal sector. Participants should have a minimum of three years of management experience. This program will also benefit provincial government officials who work with municipalities.

    Participants can be:

    • CAO/City Manager
    • Chief Librarian
    • Police Chief
    • All Department Managers
    • Director
    • Chief Financial Officer
    • Fire Chief
    • Public Health Managers
    • Commissioner
    • Managers aspiring to lead

    What you will learn

    • Understand your leadership abilities with a 360° Leadership Assessment and related tools
    • Develop advanced leadership abilities with hands-on and peer-to-peer learning during in-class exercises and through case studies
    • Develop new skills in strategic management, negotiations and operational improvement planning
    • Explore trends in municipal management with a vision for public sector reform

  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

    In-house programming

  • Message from the Program Director

    Within 3 to 5 years, it is estimated up to 45% of municipal managers will be retiring. Are you equipped to take up the challenge of new leadership responsibilities?

    The rapidly changing cultural, economic and political climate requires today’s municipal professional to make a paradigm shift in leadership style, strategy and operational performance.

    Now is the time to sharpen your management and leadership skills, learn best practices and prepare for continuous municipal sector advancements.

    The goal of the Masters Certificate in Municipal Leadership is to equip municipal managers to effectively lead their municipality into the future. This is the definitive municipal leadership program in Canada. Aspire to lead people, teams and departments to a new level of excellence.

    Program Director Photo
    Municipal Leadership 2: Achieving Operational Excellence Schulich Executive Education Centre
    Schulich School of Business, York University