Component 1: Effective Leadership Strategies in Operations

Introduction to Dynamic Influencing Behaviours©

• Interpretation of coaching style self survey using Management Action Situations©
• Understanding your “preferred style”
• Style flexibility and range, the key to a dynamic leader

Leadership of Groups Within Your Department or Organization

• Choosing appropriate leadership styles
• How to encourage participation
• Understand and manage employee competencies
• Develop a multi-generational culture by understanding the different motivations and engagement styles of your staff

Applying the Concepts to the On-the-Job Environment

• How to make the coaching model work
• Receiving input and feedback from your employee work groups

Using Power Positively

• Influence without intimidation
• Personal power vs. position power
• Eight sources of influence

Component 2: Self Management for Professional Success

Models for Improving Your Communications with Employee Groups

• The value of participation and its effect on quality, commitment, individual satisfaction and anxiety levels
• Predicting a pattern of response from others
• Learning to react in a more positive and influential manner

Controlling Negative Workplace Attitude

• How attitude impacts performance
• Analyzing your LSI Self and 360° feedback
• Action planning to improve personal and team-related performance

Creating a Personal Action Plan

• Setting personal goals for improving your leadership performance
• Establishing benchmarked time frames to improve your self management

Self Management and Leadership Style

• Using the best leadership style to get your team up and going quickly
• Developing your own strategy to deal with teams at work

Component 3: Group Management and Team Development Strategies

Group Leadership at Work Today

• Origins of research on effective group behaviour
• Effective and affective behaviour
• Formal vs. informal leadership

Problem solving and conflict resolution strategies

• The five conflict styles and when to use appropriately
• Understanding organizational culture
• Thinking styles vs. decision-making styles
• How to achieve group harmony

Understanding Group Member’s Styles

• Managing the aggressive, constructive and passive styles
• Consequences of these behaviours to group performance

Developing Effective Teamwork: a Tactical Approach

• Stages to building the ideal team
• Examining techniques for enhancing team effectiveness
• Developing group problem-solving processes

Component 4: Coaching and Mentoring for Improved Staff Performance

Coaching for Peak Performance

• Coaching styles that match the competence and maturity of your team
• Benchmarking best coaching practices
• Becoming a high-performance coach
• The impact of relationships on performance
• Improving performance through raised expectations
• Creating “shining eyes”
• Setting goals with, not for your people
• Tracking progress; providing support

Firing Up the Team

• Building commitment and enthusiasm using new approaches to measurement
• Alternative rewards and recognition
• Dealing with poor performance
• The art of constructive feedback

Key Mentoring Skills

• Elements of successful mentoring relationships
• Attributes of great mentors
• Three key strategies of exceptional mentors
• The dangers of giving advice readily

Component 5: Leading Organizational Change

Facilitating a Development Plan for Team Members

• Creating a performance improvement plan
• Matching mentor and protégé
• Developing customized learning plans
• Matching learning opportunities with the learning style of your protégé

Next Steps: Managing Change and Removing Oppositional Behaviour

• Becoming more persuasive
• Using your power to influence events
• The eight most important sources of power
• Using the “two-bucket” approach to improve relationships and influence
• Knowing and dealing with anticipated responses of your team in the face of change

Balancing Power with the Naysayers’ Needs

• Knowing why there is resistance
• Using active listening to clarify concerns
• Finding creative solutions for win-win outcomes

Applying Influence and Leadership Skills

• Moving from conflict to collaboration
• Fine tuning your plan

Management Themes

Participants will focus on the following management themes:

• Understanding the new multi-generational workforce
• Aligning your management style to employee competency levels
• Advanced leadership techniques
• Proven principles to lead your team more effectively
• Change management processes and principles
• Employee communication and development strategies
• Team building strategies
• How to form highly efficient and goal driven teams
• Coaching, mentoring and group facilitation techniques
• Today’s “big three” management tools