In a workplace characterized by volatility, uncertainty, complexity, and ambiguity, managers are being asked to drive change with fewer resources.
Learn not only how to survive but how to thrive by applying a 9-step operational improvement model to achieve sustained results. Most importantly, by involving your people in pinpointing improvement opportunities, benchmarking your performance, setting new goals and examining key processes critically, you will create a winning business team committed to organizational excellence. Enrol today in our performance management training program to obtain the tools and processes to bring about a dramatic improvement in the way you manage your daily operations.
Learn advanced leadership strategies – when and how to move from “manager” to “coach” to get results. Plus, use strategic process mapping to reveal dramatic improvement opportunities. There has never been a more important time to reshape your workplace for sustained growth.
Who Should Attend
- Department managers and directors responsible for better department performance
- Operations managers and supervisors
- Project managers, process and systems managers
- Business owners and partners
- Human resources executives
- Public sector leaders
- Process, logistics and quality managers
- Plant and manufacturing managers
- Service delivery managers
What You Will Learn
- Follow a systematic 9-step approach to achieving operating improvement in any department
- Map key processes to identify and remove waste, duplication and non-value added activities
- Use a balanced scorecard to build commitment to ongoing change and improvement
- How to involve your people in finding new ways to improve
- Prioritize opportunities and set challenging, measurable goals
- Establish powerful project teams committed to innovation and improvement
- Apply new leadership skills to change the way people think
- Establish operating best practices
- Accurately measure the results of your changes
