This program will pay tremendous dividends to both participants and the managers or directors they report to.
It is a practical, two-day administrative support training and development program that identifies the critical support functions assistants and administrators provide and then engages in extensive skill-building in a variety of areas, ranging from communications techniques to collaboration to productivity tools and problem-solving.
Who Should Attend
Anyone who serves in a key administrative role, including:
- Office assistants, office administrators and support managers
- Public sector administrators and administrative assistants
- Executive and personal assistants
- Administrative and project coordinators
- Administrative supervisors
- Customer service administrators
What You Will Learn
- Adapt your communications style to build more productive relationships with managers, colleagues, employees and other internal and external customers
- Work smarter using creative thinking, problem solving and time management approaches
- Practice assertiveness techniques in routine and challenging situations with team members
- Convey your message in conversations and meetings with more focus and confidence
- Productivity strategies that you can use every day
- Communications skills training, interpersonal techniques, and effective listening skills
- Overcoming barriers to performance
- Become more flexible with diverse styles in team situations
- How to manage your stress responses to avoid burnout
Working Materials
- Receive an extensive interpersonal skills guide for how to interact with and adapt to different styles more effectively
- Acquire access to an extensive reference material section
- Practise new techniques with the assistance of role-plays, group work, individual exercises and audio/visuals
