Long-term business success requires the ability to develop and sustain innovations that anticipate, meet and exceed user’s current and future needs. Innovative businesses understand that the development of innovative products and services utilizes a different approach to product and service development than traditional incremental thinking. Using the most relevant tools and techniques with a focus on user needs at the outset increases the likelihood that proposed solutions will achieve commercial success. This program is Module 2 of the Masters Certificate in Innovation Leadership.