Every organization is vulnerable to risk.  This program allows you to work through a simulated crisis in real-time. Assemble your team, assign tasks, make key response decisions, communicate with your customers, employees and the general public – using state-of-the art planning.

Two great program features make this workshop essential learning for any manager. This program puts you in the driver’s seat – letting you simulate a crisis, and then develop a response plan for your organization or department:

• The Schulich Crisis Simulation Exercise – test your crisis decision-making skills in a risk-free learning environment.

How it works: Participants will form teams and respond to a crisis scenario in real time. Learn valuable leadership skills you can apply to any future situation. Crisis leadership competencies learned include:

• How to lead your teams from the start of a crises right through to final resolution – including:
• Establishing a Crisis Response Team (CRT)
• Gaining full information on the event
• Prioritizing your response strategy
• Assigning key tasks
• Internal communications to staff and customers
• External communications including social media
• Evaluating your decision-making performance
• Essential leadership feedback to develop improved responses

2. Plus create a crisis management plan for your organization – before a business disruption hits.

• In addition to the simulation, participating leaders will assess their own  organization’s current crisis plans and crisis vulnerabilities – to prepare your team in advance.
• Bring your crisis management colleagues and staff: Attend yourself, or register your crisis management team and receive a special tuition savings. Call SEEC at 416-736-5079 to find out more.

What You Will Learn

• Understand how different types of crises drive different responses
• Learn how to assess your operation for crisis vulnerability
• Develop a solid crisis management plan
• Understand how key stakeholders interpret what you say and do during a crisis
• Prepare your crisis management team to jump into action
• Practice your own skills in a unique, real-time crisis management simulation
• Share ideas and learn across industries with other program participants

Who Should Attend

• All front-line managers and senior-level leaders in the private and public sector will benefit from this crisis management simulation training.
• Executives and division-level managers
• Strategic planning and organizational development leaders
• Vice-presidents, general managers and corporate directors
• HR and operations managers
• Key systems and project personnel
• Customer service and account managers
• Corporate communications and social media specialists