Certificate in Effective Process Improvement
Introduction to Lean Thinking:
- The history and five principles of Lean
- Defining value
- The eight wastes
- “Flow” and Value Streams
- Kaizen rapid improvement
Introduction to Six Sigma:
- The history of Six Sigma
- The DMAIC (Define, Measure, Analyze, Improve, Control ) approach
- Process variation and Y = f(x)
- DPMO (Defects Per Million Opportunities)
- The “Hidden Factory”
- Critical to (CT) Tree
Writing Effective Problem Statements:
- The 5W2H (Who, What, When, Where, Whey How and How much) method for writing effective problem statements
- The “Five Why” and defining improvement goals
Creating and Sustaining Efficient and Effective Workplaces:
- Establishing 5S/6S (Sort, Straighten, Scrub, Standardize, Sustain + Safety) standards
- Improving visual workplace
- Implementing standard work
- Engaging your team in “Huddles”
Mapping the Process & the Gemba Walk:
- Visualizing processes with flow maps, spaghetti diagrams and SIPOC (Suppliers, Inputs, Process, Outputs, Customers).
- Engaging the team with “Gemba Walks”
Failure Modes and Effects Analysis (FMEA):
- Identify and assess process risk using the FMEA
- Leveraging this analysis for continuous improvement.
Controlling the Process:
- Introduction to statistical process control (SPC) and using “voice of the process”
- Control plans to manage and improve your processes
Assessing Process Capability:
- Aligning voice of the customer with process performance to determine overall capability and improvement opportunities
Unique Course Features
The Certificate in Effective Process Management program offers a good balance of theory and applied learning. Learners will participate in case studies, group exercises and learn from real world experiences on how managers from all industries have applied EPM to improve their results.