Effective Communication Strategies: Best Practices

• Apply behaviours and techniques that exude self-confidence and esteem to improve your professional image and interactions with others
• Practice and facilitate effective listening and communication
• Communicate confidently with professionals from other cultures

Effective Communication Strategies: Techniques

• Master the keys to excellent communication: observe, listen, analyze, plan, communicate
• Identify your own personal needs and customize your message to ensure you get what you need from the communication

Assert yourself: Communicating Up, Down and Across your Organization & with all your Clients

• Structure messages to enable others to engage in the communication and take appropriate action
• Create mutually beneficial work relationships based on clear expectations and deliverables
• Manage emotions during conversations to stay focused on the content of the discussion

Critical Conversations – In Action

• Use specific communication techniques to demonstrate understanding and interest
• Body language cues and how to leverage relationships for mutual understanding and results
• Assess and adapt messages to others’ communication and learning style preferences

Resolving & Managing Conflict with Grace

• Communicate skillfully with managers, employees, and customers in any situation
• Take responsibility for communicating new ideas and innovations
• Build a professional image with self-confidence, self-esteem, and self-concept
• Break down barriers between team cooperation and organizational effectiveness

Effective Meeting Management

• Professionally lead your meetings using 9 team facilitation techniques
• Organize productive sessions that are welcomed by staff
• Set clear outcomes with pre-meeting and post-meeting action items
• Quickly diffuse conflict and in-fighting that can derail a great meeting
• Keep your group engaged using a variety of meeting types and styles

Business Story Telling

• Uncover your stories: create business meanings and your repertoire
• Use a variety of question types to explore the opinions and insights of others
• Persuade others with emotionally-charged stories
• Create and deliver polished business stories for you to use throughout your career
• Listen more effectively through improved empathetic thinking
• Developing your personal story: Who am I? Why am I here? What’s my vision?