Certificate in Coaching Skills for Managers and Directors
With ongoing changes in the demands and needs of employees, managers require the skills to coach with a focus on both the ongoing roles of staff as well as broader development needs considering the employee’s purpose and career aspirations. Specifically, how to help the employee achieve the career they desire by guiding the employee’s ongoing professional development.
1. Coaching Your Employees for Higher Performance
Background to Coaching in Business and Public Sector Environments
- The need for learning in organizations
- The place and function of coaching in a learning organization
- Styles of coaching and effectiveness
- The “two-bucket” theory of motivation
Fundamentals of Coaching for Higher Employee Performance
- Characteristics of a great corporate coach
- Three cups of tea: the process that builds trust and relationships
- The impact of your employee’s expectations on performance
- Establishing goals, objectives and standards; the clarity of expectations
- Tracking performance: activity reports
- Using measurement to motivate and hold employees accountable
- Recognition and rewards: dangers and opportunities
- Critical feedback: 10 steps for an effective process
2. Mentoring High Potentials
Mentoring Direct Reports and Other High Potentials
- Formal and informal mentoring
- Issues around mismatches
- Essentials of successful programs
- Three mentoring strategies: when and how to use each
- Techniques to increase ownership and accountability
The Mentoring Meeting Process: Getting Started on the Right Foot
- Creating a “contract” – confidentiality, boundaries, logistics
- Establishing a trusting and productive relationship
- The four critical meeting phases and what happens in each
- Clarifying your role
- Creating a workable performance plan
- Documenting and evaluation progress
- Techniques of advising: three powerful strategies to build interest, commitment and ownership
Self Evaluation to Establish Your Coaching Style and Preference
- The ‘ideal” coach and mentor
- Identification of personality and leadership gaps
- Planning for improvement: practice of coaching skills in DYADS
- Process evaluation
Assessment Tool:
- Using the Life Styles Inventory to evaluate your coaching style
Creating Personal Development Plans
- Training and development philosophy
- Maximizing training dollars
- Steps to creating a development plan
- Ten alternative opportunities for learning
- Matching learning styles and learning opportunities
- The importance of follow-up
Assessment Tool:
- Designing a development plan from a 360º LSI feedback
Team Learning
- Creating teams of self-directed learners
- Getting the team to take ownership for learning
3. Advanced Coaching Techniques
- Effective & Focused Coaching
- Impact of technology and millenials on coaching
- 3 models to select the right people & strategies for coaching
- Laser coaching technique – when time is limited
Coaching High Potentials
- Coach and be coached using the GROW tool
- Debrief the coaching experience from both perspectives
- Discuss how to use and adapt this tool back at work on Monday
4. Career Coaching
Career Coaching: Understanding Motivators Your Direct Reports
- How to examine the core to what gives one’s life meaning
- The central importance of alignment of personal and work values
- How to help one discover their purpose
- Understanding how to apply this knowledge to help career choices
Who are your true high potentials and what is your role as their Talent Champion?
- What is your leadership brand?
- What is a talent champion?
- Your role of coach as a talent champion?
- A second look at defining who is high potential, high performer and in need of improvement and what you need to understand to help them understand their reality
- What are the questions to discover if the person you believe is high potential is, actually, a HiPo?
- How to respond to those who are not identified as High Potential.
Practical Outcomes for Career Coaching
- Understanding how your learning styles and impacts those whom you coach
- How to discover their learning style and what you need to do to adjust your coaching style
- More on development planning to enable the person you are coaching to reach their aspiration
What are the ethical issues with coaching and mentoring of your employees?
- Exploring issues of hierarchy, organizational politics, power, gender, confidentiality, honesty etc.
- Making the coaching relationship safe for yourself and for the person you are coaching
- Exploring when to realize coaching can go only so far
5. Team Performance Development – Final Planning for Implementation
Team Performance Coaching
- The importance of measurement; modern vs. traditional systems
- Using a Balanced Scorecard for team and individual performance management
- Transferring ownership for performance to the individual or team
- Goal-setting and benchmarking team KPIs
- Recognizing performance improvement
Review
- Solution focused coaching
- Creating a personal vision
- Using force field analysis to create action plans
Program Wrap-Up
- Applying your learning and coaching methods back at the office
