Centre of Excellence in Retail Leadership

The retail sector employs more Canadians than any other and boasts more well-paid senior careers than most people realize.

While the industry has made strides in entry-level education, retailers are often forced to seek professional development for senior and promising executives from sources that lack depth in retail expertise and retail-relevant learning contexts.

Focused entirely on retail and led by practising experts in each retail discipline, the SEEC Centre of Excellence for Retail Leadership carefully blends advanced skillset development and expert coaching to help some of the country’s largest retailers mobilize senior cross-functional teams to achieve specific strategic goals and build management bench strength at the same time.

Our expertise in the Retail Sector has been developed in partnership with a number of prominent organizations in Canada and around the world.

We have developed highly customized programs in Leadership, Business Skills and Talent Management Services, all tailored to the unique needs of the organization and the sector. These organizations include Walmart, Loblaws Inc., Shoppers Drug Mart and Home Depot.

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How we developed a Leadership Development program for a major retailer

The Business

This American retailer of home improvement and construction products and services operates many big-box format stores across the United States (including all 50 US states, the District of Columbia, Puerto Rico, the United States Virgin Islands and Guam), all 10 Canadian provinces, as well as Mexico.

It began with stores in the Greater Toronto Area and quickly grew to become one of Canada’s leading retailers, opening its first western Canadian store in 1994. Today, the company is Canada’s leading home improvement specialty retailer, with 182 stores in 10 Canadian provinces and employs more than 27,000 Canadian associates.

The Partnership

SEEC partnered with the company in 2013 to develop and implement a Leadership Development program for it directors.

The goal was to sharpen the leadership skills of the company’s directors to optimize performance and produce results. They identified five key areas of focus:

Strategic Mindset
Customer Centricity
Business Optimization
Quality Decision Making
Business Leadership

SEEC delivered a six-month leadership development program for two cohorts of directors called “Building Executive Leadership Talent”. The program included a Leadership Skills Assessment and Report, Personal Development Action Planning, Six training days, and a 48-Hour Challenge with presentations to the executive team.

Browse Centre of Excellence in Retail Leadership programs below

1-3 Day Programs

OmniChannel Excellence: How to Win in the New World of Retail›

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