Learn practical and adaptive strategies for informing and influencing others – no matter where they fit within the organizational structure.
Study the interpersonal skills training foundation of high-trust, high-functioning departments and apply advanced communication strategies to shape effective messages and positively influence relationships. Understand and practise the characteristics of ideal communicators. Identify and use speaking goals to guide selection of the appropriate oral communication channel. Understand the four basic behavioural styles and how to manage each. Analyze an audience to address listeners’ needs, wants, priorities, and goals. Quickly and skilfully rephrase blunt wording for enhanced effectiveness. Tune into non-verbal communication channels. Recognize and avoid common communication mistakes and conflicts. Adopt techniques for building rapport and achieving trust from your colleagues. Learn real-life situation definition and diffusing skills. Leverage communication-based insights into the team-building process. Determine when to appropriately use direct and indirect messages.
Who Should Attend
The design of this course has been informed by work with more than 15,000 business professionals throughout North America. It is perfect for managers, directors, supervisors and team leaders in any functional area.