Building a Strong Customer Service Culture For Your Organization

  • Achieve World-Class Levels of Customer Service – Every Time!

  • Achieve the highest level of customer satisfaction and retention by using a powerful 'Service Opportunity Analysis'. This course is hands-on learning. You will develop an active plan using input from your customers and business team to achieve the top service levels in your industry.

    • “The course is timely in our rapidly evolving workplaces and what client service means. The course content and chances to work with others in exploring it will be invaluable in my work Thank you.”

      B.E. Godden SecordSupervisor, Direct Program, Employment & Social Services, City of Toronto

Top Reasons To Choose This Program

  • Your program is customized to your needs through pre-course questionnaires and skills-building assignments

    Each participant is offered the opportunity to provide anonymous, real-life scenarios for discussion

    Scenarios are reviewed and incorporated into the 3 days of learning to maximize the immediate value to each participant